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FAQs / Help

How do I use my e-tickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. On arrival at Dublin Zoo, go to the Groups/Pre-Paid entrance and use any of the following three options to gain entry:

  • Mobile: Present the booking reference / booking email via your mobile phone to gain entry OR
  • Print: Print email and present to gain entry OR
  • Quote Reference Code: Simply quote your ticket reference code to the representative at the turnstile to gain entry
What if I don't receive my eTicket within 2 hours?

Sometimes tickets can go into the 'Junk' mail box, so please check your spam filters and the 'Junk' mailbox if it hasn't arrived within 2 hours.

Do you issue refunds?

No, we regret we are unable to issue refunds.

What is the validity period for etickets?

Full-price Etickets are valid for one-time use within 45 days from date of purchase



What payment methods do you accept?

We accept Visa, Mastercard, and Laser.

What security is in place for purchasing tickets online?

The ticketing system is stored on a secure server and all transactions taking place use encrypted data to ensure that your details are safe when making a purchase online.

I wish to purchase a ticket as a gift, what type of ticket should I buy?

If you are purchasing an entry ticket as a gift, we recommend you buy a gift card as it will be valid for 12 months from date of purchase. You can purchase gift cards here.

How can I avail of a concession/special needs ticket?

Visitors with special needs may admit one accompanying carer free of charge when they purchase a special needs adult or child ticket. 
Please bring relevant ID and documentation, such as an IAA Autism ID card, or an associated membership card, GP letter or hospital consultant letter which confirms the visitor is unable to visit Dublin Zoo independently without the aid of a carer or mobility aid.