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Further Information

We accept the following credit and debit cards:

Our payments are processed using Card (Realex)

Privacy Policy

Terms & Conditions

Terms & Conditions

Third party sales of Dublin Zoo entry tickets is prohibited.

Issue of etickets

When your booking has been confirmed your tickets will be dispatched via email to the email you specified on booking.
It is your responsibility to check prior to your purchase that the info you have supplied to us in respect of your eticket requirements is accurate.
Dublin Zoo is only responsible for issuing etickets in accordance with the information you provide.

Ticket Purchase and Validity

Once purchased the date for which the eticket has been purchased cannot be changed.
Payments for e-tickets are non-refundable.
Full price E-tickets bought at full price are only valid for one time use within 45 days from date of purchase (excludes Zoo Camps, Workshops and other event-based tickets).

On arrival the following will be required in order to validate an eticket purchased through the Dublin Zoo website:

  1. Appropriate proof of entitlement to any discounted ticket i.e. valid annual pass card
  2. A legible print out of your eticket which will be scanned on entry.
  3. Dublin Zoo reserves the right to charge the normal event rate to anyone not able to validate their eticket in the above manner.
  4. Any additional persons wishing to enter with eticket holder will be required to pay the normal entry fee.
  5. For concessions/special needs tickets, relevant ID and documentation, such as an IAA Autism ID card, or an associated membership card, GP letter or hospital consultant letter which confirms the visitor is unable to visit Dublin Zoo independently without the aid of a carer or mobility aid needs to be presented at the entrance gate.

Definition of Classes

An Adult is a person aged from 16 years old
A Child is a person aged from 0 years old to 15 years old. Children will not be permitted entry without an adult.

Cancellation Policy

Unfortunately we cannot issue refunds for cancellations.

Resale

Third party sales of Dublin Zoo entry tickets is prohibited.

No eticket may be resold without written consent of Dublin Zoo. If any persons attempts to enter Dublin Zoo with an eticket that has been resold without Dublin Zoo’s written consent, Dublin Zoo may refuse entry and no compensation is payable to that person by Dublin Zoo.

Attraction Rules

It is prohibited to take any of the following into Dublin Zoo:

  • Any weapons, fireworks, smoke bombs, glass bottles, blades, flammable liquids, portable BBQ's or other articles that cause injury.
  • Skateboards, rollerblades, roller skates, bikes, scooters and other forms of personal transport.
  • Balls, frisbees, balloons or other similar items.
  • Pets or other animals of any nature.

 

Trouble with your purchase? Contact Dublin Zoo

info@dublinzoo.ie +353 (0)1 4748900

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